The Questions You Hate, and The Answers You'll Love-A Guide for Dealing with Difficult Patients

Friday, 9:30am - 12:30pm
Classroom:  Solana E

Turn tough conversations with difficult patients into opportunities that create high-quality patient experiences. In this informative talk, Dr. Mark offers his audience a chance to laugh, learn, and fire up. Get ready for a dramatic change in case acceptance so you can start enjoying your dental practice again!

Learning Objectives:
- Learn the power of high-impact new patient experiences
- Review ten questions you must ask each new patient
- Commit to obtaining the necessary evidence for predictable case presentations
- Role play with your team the most common questions you absolutely HATE to hear, and learn the most predictable answers you'll LOVE to give them